For businesses
Contact dpay
Sales, integrations, active accounts, settlements and payouts.
Open the contact formHelp without the runaround.
Choose your situation or search for a topic. Businesses, developers and people making payments can get straight to the right answer.
Start with your role
What is your part in the payment?
The shortest route
Choose what you need.
For payers
Payment complaint
Ask us to check a payment made through dpay and attach proof from your bank.
Submit a complaintFor developers
Technical documentation
Guides, API reference, statuses, notifications and the test environment.
Open the documentationFiles
Documents and materials
Terms, payer information, logos and ready-made integrations.
View downloadsArticles and guides
Topics people look for most.
Technical guides open in the dpay documentation, the single source of current integration information.
Getting startedBusiness
How do I create and activate a dpay account?
A step-by-step guide to registration, company details, phone verification, documents and the activation transfer.
Read articleAccountBusiness
What do I need for account verification?
The information and documents that help you complete dpay account verification smoothly.
Read articleGetting startedBusiness
How do I set up a payment point?
Create a service, choose payment methods and prepare your integration details safely.
Read articleManaging paymentsBusiness
What does each payment status mean?
A plain-English guide to created, processing, paid, captured and expired payments.
Read articleManaging paymentsBusiness
How do I refund a payment?
Full and partial refunds in the dashboard, including the main limits for each payment method.
Read articleSettlementsBusiness
Payouts and settlements in dpay
Where to check your balance, settlement history and payout status.
Read articleSettlementsBusiness
Where can I find reports and invoices?
Transaction reports, settlement reports and dpay service invoices in the dashboard.
Read articleFor payersPayer
A payment failed or was made twice
What to do when a payment fails, gets stuck or charges your account twice.
Read articleFor payersPayer
How can I identify a dpay payment on my statement?
How to find the store and transaction when your account history contains a dpay-related description.
Read articleAccountBusiness
How do I update company or bank account details?
A safe way to update registration details, representatives and the payout account.
Read articleManaging paymentsBusiness
A payment link is not working - what should I check?
How to handle an expired, invalid or already-used payment link and send a new one safely.
Read articleGetting startedDeveloper
Test environment
Details and scenarios for checking your integration before launch.
Open documentationIntegrationDeveloper
Registering a payment
The shortest route from an API request to the customer’s payment page.
Open documentationIntegrationDeveloper
Payment status notifications
How to receive automatic payment status updates safely.
Open documentationIntegrationDeveloper
Paying a KSeF e-invoice
LinkDoPlatnosci, IPKSeF and the payment flow connected to an e-invoice.
Open documentationIntegrationDeveloper
API error codes
HTTP codes, validation errors and messages returned by dpay services.
Open documentationSecurityDeveloper
Signing requests
How to calculate the checksum and protect communication with the API.
Open documentationFor people making payments
Check the payment first.
If the transaction still needs explaining, use the complaint form and attach confirmation from your bank.
The payment is still in progress+
Do not pay again straight away. Check the transaction status and your bank account history first.
I do not have a transaction ID+
Prepare confirmation from your bank. You can attach it to a complaint so we can find the transaction.
I am waiting for a refund+
The posting time depends on the payment method and bank. If it is taking much longer than expected, describe the payment in a complaint.