How to request a change
- 1Sign in and check whether you can edit the detail in account settings.
- 2If you cannot, contact dpay from the email address linked to the account.
- 3Explain what has changed and prepare a document that confirms it.
- 4Wait for confirmation before directing payouts to a new account.
Changing the bank account
A new account may need an extra confirmation. Do not remove the old account or assume the change is active until the dashboard or dpay team confirms it.
These checks help prevent someone from redirecting payouts through an unauthorised change.
Ready for the next step?
Go to the right place, or open the technical guide if you are connecting dpay to your system.