The payment looks unsuccessful
- 1Check whether money actually left your account.
- 2If you have a transaction ID, check its status in dpay.
- 3Check your email or store account. The merchant may already see a valid order.
- 4If your account was charged, do not pay again until the first payment has been checked.
Your account was charged twice
Prepare both confirmations from your bank. Contact the merchant first, because they know the order and can issue the right refund. If the dpay transactions need to be identified, use the complaint form.
What information should I prepare?
- Payment amount and date.
- Store or service name.
- Transaction ID, if you have it.
- Proof of the charge without any login details.
Ready for the next step?
Go to the right place, or open the technical guide if you are connecting dpay to your system.