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For payers

Check your payment status.

Enter your dpay transaction ID. We will show the current status and dates, without asking for card details or bank login details.

Transaction status

Enter the payment ID.

You can find it on the payment summary screen. If you do not have it, you can still submit a complaint with confirmation from your bank.

You can paste the ID. We will remove spaces at the beginning and end.

Checking a status does not require bank account details, a BLIK code or a full card number.

What next?

The result describes the payment, not the order.

If the payment is confirmed but the store cannot see the order, contact the merchant first.

Visit the help centre

Waiting or in progress

Do not pay again. Wait a few minutes. The public status may take up to about a minute to update.

Payment confirmed, but no order

dpay confirms the payment. The merchant has the information about fulfilment of your order.

Account charged, but payment not completed

Prepare confirmation from your bank and submit a complaint so we can find and check the transaction.

Need us to check a charge?

Attach confirmation from your bank to the complaint form.

Submit a complaint