Check the transaction
- Open payment history and check the current status.
- Make sure the customer opens the complete, unchanged address.
- Check whether the payment has already been completed.
- If the link has expired, create a new one instead of sending the old link again.
Send a new link safely
Check the amount, description and recipient before sending it. Never ask the customer to reply with a BLIK code, password or card details.
The issue is in an integration
If your system creates links automatically, compare the request with the current documentation. Also check the return addresses and the way the request is signed.
Ready for the next step?
Go to the right place, or open the technical guide if you are connecting dpay to your system.