Check your own purchases first
- Compare the amount and date with order confirmation emails.
- Check subscriptions and purchases made by other people who use the account.
- Review your account history in stores you use.
If you still do not recognise the payment
Prepare confirmation from your bank and submit a payer complaint. Never send a password, full login details or authorisation codes.
Ready for the next step?
Go to the right place, or open the technical guide if you are connecting dpay to your system.