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Payment complaint

Problem with a payment? Submit a complaint.

This form is for people who paid through dpay. Enter the payment identifier and the amount - we will check the transaction right away.

Submit a complaintCheck payment status

Before you send it

Two things that speed up help.

Have the payment identifier readyYou will find it in the dpay confirmation or in the order confirmation from the shop. Without it we have nothing to check.Go to the formCheck the payment statusIf the payment is still being processed, its current status may explain the situation without a complaint.Check the payment

Do you run a business and need help with a dpay service?

Go to business enquiries
Form for payers

Start with one specific payment.

We look the transaction up by its identifier and amount. Some cases are resolved right away, without waiting for support.

  • Payment identifier - of a transaction or a refund
  • The exact amount that was charged
  • A bank confirmation, if we cannot find the payment

Do not share passwords or codes.

We will never ask for your bank password, BLIK code, SMS code or full card details in this form.

Go to the help centre
  1. Transaction
  2. Reason
  3. Details
  4. Answer

Let's start with the transaction

Enter the payment identifier and its amount. We will check the transaction right away and resolve some cases without any waiting.