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Payment complaint

Problem with a payment? Submit a complaint.

This form is for people who paid through dpay. Share the details and attach proof of payment so we can check the transaction.

Submit a complaintCheck payment status

Before you send it

Two things that help us respond faster.

Check the status firstIf the payment is still processing, its current status may explain the situation without a complaint.Check paymentPrepare proof of paymentAttach a confirmation from your bank or banking app. It is the only required attachment.Go to the form

Do you run a business and need help with a dpay service?

Go to business enquiries
Form for payers

Tell us about one specific payment.

The more context you share, the easier it is to find the transaction. Payment detail fields are optional, but proof of payment is required.

  • Transaction ID, if you have it
  • Amount, date and merchant name
  • Proof of payment from your bank or banking app

Do not share passwords or codes.

We will never ask for your bank password, BLIK code, SMS code or full card details in this form.

Go to the help centre
01

Payment details

Share as much as you have. You can find the transaction ID in your dpay payment confirmation.

02

Contact details

03

Description and proof of payment

By submitting this complaint, you confirm that you have read our privacy policy (available in Polish). We will use your data only to handle this case.